Bad Service

Good morning. What terrible service from Teljoy. I got a new TV in March. A week later they had to take it back because it had something wrong with it. Due to lock down, I never got it back. I have been trying to get hold of them to get a replacement, they don't contact you back but are still charging for the TV, which I will not pay because I do not have the TV and why did it have to go for repairs when it was brand new. I should have got a replacement straightaway. I have been a client of theirs for quite a number of years and I have never received such bad service like this time. I would not recommend them to anybody, going forward.