BAD SERVICE

I bought my first TV through teljoy, everything went smoothly up until delivery, their driver delivered the TV, didn't sign paper work or ask for a copy of my ID according to the procedure stated on their contract. We literally unpacked it, plugged it in, and found the TV to be broken. I immediately reported this, we are on day 9, I've been calling in daily on my costs to get no decent answers or confirmation, I now received a email from Teljoy stating we broke the equipment and that they do not have stock. Why would I spend money on something to break it? I've never been so disappointed before, a complete waste of my time, a waste of my money and airtime, a really unpleasant situation and experience, I have a lovely statue of a TV sitting in my lounge that doesn't work. This TV was damaged before we unpacked it. I think Teljoy is highly unprofessional and a waste of time. I WOULD NOT RECOMMEND THEM to anyone. I will definitely be taking this further if my problem is not resolved within 48 hours.