CS
Crystal S
1 reviews | Active since Dec 2021
02 Dec 2021, 18:12
Bad service
Hello Peter.
I have the Easyfix policy with Teljoy. What a nightmare it is dealing with them. I booked a service call last Friday for my dishwasher. A technician from Mastercare came out to me on Tuesday and I was informed the PC board needs to be replaced. Mastercare and Teljoy does not bother to come back to me. I phoned Teljoy 3 times today requesting to speak to Shaun (the team leader) but he still hasn't phoned me back. Who can I report them to? This is very annoying and frustrating.
Can anyone recommend another service provider that offers cover for my appliances? I'll watch the comments. TIA.
Helpful (0)
Replies (5)0
Replies (5)
Teljoy's replyOfficial
03 Dec 2021, 08:41Hi Crystal S
We are sorry to hear about this and it has been escalated, you will be contacted.
Regards
The Teljoy Team
We are sorry to hear about this and it has been escalated, you will be contacted.
Regards
The Teljoy Team
Teljoy's reply03 Dec 2021, 08:41
Official
Hi Crystal S
We are sorry to hear about this and it has been escalated, you will be contacted.
Regards
The Teljoy Team
We are sorry to hear about this and it has been escalated, you will be contacted.
Regards
The Teljoy Team
CS
Crystal S's updateReviewer Update
03 Dec 2021, 09:11UPDATE:
Shaun phoned me this morning. He's busy sorting the problem out now. My frustration levels are down.🤣🤣 Thank you Shaun.
Shaun phoned me this morning. He's busy sorting the problem out now. My frustration levels are down.🤣🤣 Thank you Shaun.
CS
Crystal S's update03 Dec 2021, 09:11
Reviewer Update
UPDATE:
Shaun phoned me this morning. He's busy sorting the problem out now. My frustration levels are down.🤣🤣 Thank you Shaun.
Shaun phoned me this morning. He's busy sorting the problem out now. My frustration levels are down.🤣🤣 Thank you Shaun.
Teljoy's replyOfficial
03 Dec 2021, 09:44Great, we are glad he has injected some Joy 😊
Teljoy's reply03 Dec 2021, 09:44
Official
Great, we are glad he has injected some Joy 😊
CS
Crystal S's updateReviewer Update
08 Dec 2021, 13:14So Teljoy failed to deliver again. As previously mentioned I spoke to Shaun last Friday. He promised me he would get onto it immediately and arrange for the part to be sent to P E as soon as possible. I was told it would be here on Monday which did not happen. Followed up yesterday and was told it's with the courier company en route to the service provider. Followed up again yesterday afternoon to be told it will be here at 9 this morning. It's past 1 o'clock and still no part has arrived. Your service is pathetic. Something needs to be done about this.
CS
Crystal S's update08 Dec 2021, 13:14
Reviewer Update
So Teljoy failed to deliver again. As previously mentioned I spoke to Shaun last Friday. He promised me he would get onto it immediately and arrange for the part to be sent to P E as soon as possible. I was told it would be here on Monday which did not happen. Followed up yesterday and was told it's with the courier company en route to the service provider. Followed up again yesterday afternoon to be told it will be here at 9 this morning. It's past 1 o'clock and still no part has arrived. Your service is pathetic. Something needs to be done about this.
Teljoy's replyOfficial
08 Dec 2021, 13:45Hi Crystal S
We will follow up with Shaun and he will get in touch.
We apologize for the inconvenience caused.
Regards
The Teljoy Team
We will follow up with Shaun and he will get in touch.
We apologize for the inconvenience caused.
Regards
The Teljoy Team
Teljoy's reply08 Dec 2021, 13:45
Official
Hi Crystal S
We will follow up with Shaun and he will get in touch.
We apologize for the inconvenience caused.
Regards
The Teljoy Team
We will follow up with Shaun and he will get in touch.
We apologize for the inconvenience caused.
Regards
The Teljoy Team