sL
sebastian L
1 reviews | Active since Jun 2026
09 Jun 2026, 08:15
bad service
im very unhappy with the customer service you order the services is great but ones you have an issue you need to keep calling keep emailing and all they say we will email you its being almost 2 weeks and i'm still waiting for an email from the manager with a fee statement to replace a broken tv so if the manager cant help who can this is really bad service
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
09 Jun 2026, 08:36Hello Sebastian
We understand how disappointing it is to receive prompt service during the process, only to feel unsupported when you need assistance. Waiting nearly two weeks for feedback regarding the replacement costs of a damaged TV is not the level of service we aim to provide, and we appreciate your patience during this time.
We acknowledge your concerns regarding the lack of communication and the delay in receiving the requested fee statement from management. You should not have to repeatedly call and email for updates, and we regret that this has been your experience.
We value your feedback as it helps us improve our service, and we would welcome the opportunity to resolve this matter for you.
We understand how disappointing it is to receive prompt service during the process, only to feel unsupported when you need assistance. Waiting nearly two weeks for feedback regarding the replacement costs of a damaged TV is not the level of service we aim to provide, and we appreciate your patience during this time.
We acknowledge your concerns regarding the lack of communication and the delay in receiving the requested fee statement from management. You should not have to repeatedly call and email for updates, and we regret that this has been your experience.
We value your feedback as it helps us improve our service, and we would welcome the opportunity to resolve this matter for you.
Teljoy's reply09 Jun 2026, 08:36
Official
Hello Sebastian
We understand how disappointing it is to receive prompt service during the process, only to feel unsupported when you need assistance. Waiting nearly two weeks for feedback regarding the replacement costs of a damaged TV is not the level of service we aim to provide, and we appreciate your patience during this time.
We acknowledge your concerns regarding the lack of communication and the delay in receiving the requested fee statement from management. You should not have to repeatedly call and email for updates, and we regret that this has been your experience.
We value your feedback as it helps us improve our service, and we would welcome the opportunity to resolve this matter for you.
We understand how disappointing it is to receive prompt service during the process, only to feel unsupported when you need assistance. Waiting nearly two weeks for feedback regarding the replacement costs of a damaged TV is not the level of service we aim to provide, and we appreciate your patience during this time.
We acknowledge your concerns regarding the lack of communication and the delay in receiving the requested fee statement from management. You should not have to repeatedly call and email for updates, and we regret that this has been your experience.
We value your feedback as it helps us improve our service, and we would welcome the opportunity to resolve this matter for you.
sL
sebastian L's updateReviewer Update
09 Jun 2026, 09:32thank you Nicholas for taking the time to call and resolve the issue much appreciated
sL
sebastian L's update09 Jun 2026, 09:32
Reviewer Update
thank you Nicholas for taking the time to call and resolve the issue much appreciated
Teljoy's replyOfficial
09 Jun 2026, 10:38Hello Sebastian
Thank you for your kind feedback. We're delighted to hear that Nicholas was able to assist you and resolve the issue.
We will be sure to pass on your appreciation to him. At Teljoy, we value our customers and are pleased that we could reach a satisfactory resolution.
Thank you for your continued support, and please don't hesitate to reach out if there's anything else we can assist you with.
Thank you for your kind feedback. We're delighted to hear that Nicholas was able to assist you and resolve the issue.
We will be sure to pass on your appreciation to him. At Teljoy, we value our customers and are pleased that we could reach a satisfactory resolution.
Thank you for your continued support, and please don't hesitate to reach out if there's anything else we can assist you with.
Teljoy's reply09 Jun 2026, 10:38
Official
Hello Sebastian
Thank you for your kind feedback. We're delighted to hear that Nicholas was able to assist you and resolve the issue.
We will be sure to pass on your appreciation to him. At Teljoy, we value our customers and are pleased that we could reach a satisfactory resolution.
Thank you for your continued support, and please don't hesitate to reach out if there's anything else we can assist you with.
Thank you for your kind feedback. We're delighted to hear that Nicholas was able to assist you and resolve the issue.
We will be sure to pass on your appreciation to him. At Teljoy, we value our customers and are pleased that we could reach a satisfactory resolution.
Thank you for your continued support, and please don't hesitate to reach out if there's anything else we can assist you with.