Bad service and they dont care

This is a complaint as you have no other plat form for complaints! i have tried to call your technical department until im blue in my face spending quite allot of air time on these calls with no success! i have never had such bad service with Teljoy as i have this past week! today exactly a week ago i logged a repair ticket for my washing machine TJ***, until now i dont know whats going on! when i call TV Tech they refuse to help, when i phone teljoy i get a different story every single day! call after call, and email after email im just being ignored! Tuesday Atheana confirmed the parts need to be found, yesterday i spoke to a male whom became quite ****y! the more upset i got the ****ier he got! i dont appreciate this at all! i have been a client since 2016 if not longer and this is how you guys choose to treat me! now according to the ****y agent the approval for the repair was only given yesterday! they block me from speaking to a manager and at times even conveniently cut my calls! i have a whole weeks washing! a weeks follow ups and empty promises! i have asked over and over for a date of the return of my machine or a loan unit still your technical department has just decided to give me a flat ignore! really Teljoy! is this how one get treated!? im so upset, lets see if you guys have any interest to fix your lies and disrespect or i will take this complaint further