1 reviews | Active since Dec 2019
Bad Service
We purchased a Laptop on contract with option to buy. From day we have had endless problems with this laptop. It connects with WiFi and literally minutes later drops connection. Sometimes it says connected but other times no connection. It has been collected and returned informing us there is no problem. But as soon as I start working it drops connection. When we logged another call we were informed that they checked everything and it connects. Yes it connects but then disconnects again. We received a call from someone and he said we must check our router. Mt husband explained that it has bern checked by our service provider . All our other devices work perfectly except this laptop. My husband also does online rork ftom his laptop with no issues. I have even tried working conndcted to my cell phone Hotspot with the samr problem. I do online work and I am dependent on a reliable laptop which this is most definitely not. We have sent emails to cancel the contract and that it must be collected and we have not received any response. We have told them that end May 2025 was the last time the debit order will be honored and still no response. Service is non existent.
Thank you for bringing this to our attention.
We sincerely apologise for the ongoing frustration and inconvenience you’ve experienced with your laptop. We completely understand how important a reliable device is—especially when it impacts your ability to work —and we regret that this matter has not been resolved to your satisfaction.
We would like to escalate this to the relevant team as a priority and ensure you receive the support you deserve. However, we are unable to retrieve your account using the details provided in your message.
Kindly provide us with the full name and contact number or account reference of the account holder so we can locate your profile and have a dedicated representative reach out to you urgently to assist further.
We appreciate your patience and are committed to resolving this matter as quickly as possible.
Thank you for bringing this to our attention.
We sincerely apologise for the ongoing frustration and inconvenience you’ve experienced with your laptop. We completely understand how important a reliable device is—especially when it impacts your ability to work —and we regret that this matter has not been resolved to your satisfaction.
We would like to escalate this to the relevant team as a priority and ensure you receive the support you deserve. However, we are unable to retrieve your account using the details provided in your message.
Kindly provide us with the full name and contact number or account reference of the account holder so we can locate your profile and have a dedicated representative reach out to you urgently to assist further.
We appreciate your patience and are committed to resolving this matter as quickly as possible.