Bad service

Firstly had ********** service, they got the tv delivered at 19.29pm on the 8th of December , provided that he took out the tv at the back of the canopy, when the driver delivered he did not test the tv upon delivery which the terms and conditions said , the tv is delivered in a damaged condition, when I spoke to a live agent a lady with the name Nathabiseng she assisted me with good expertise although she took long to respond , then later Retha called me which is said to be the service manager, spoke to her explained what has transpired and said she would escalate the matter when I expected feedback , during the day today which is the 15th of December no positive response whatsoever but they insinuating on me paying a pro rata fee , how can I pay a fee for something I did not enjoy with my mom which was initiallyfor her birthday.I requested them to pick it up as this LCD is damaged , this is beyond par and I do not recommend this to anyone.She spoke as if she would provide a solution to the problem , instead its a problem, to me because when I spoke to the driver he said he is not allowed to test it upon delivery he received it from teljoy in that condition, I wanted proof of him receiving the item in that condition/state he also did not respond , they are using nucleus supply chain , and the client service manager - she also did not respond or revert back to me , as per my query , provided that I too work as an escalation agent and customer service champion , I have zero tolerance for people who dont give 100% in customer care , I will share this with the vast nation of South Africa and ensure no one uses this service.