Bad Service

When purchasing goods at Tel Joy I give them excellent service.

I purchased a bed last year in Feb from Tel Joy, only to find out about a month ago the bed is broken. I have been calling without no luck, until last week when I threatened the receptionist after getting her name, that I am going to complain and use her name.

About 10min later I receive a call from the technical department asking to send pics of the bed, this all happened on the 08th July. Email communication between myself and Katie Moore. Up until today, no reply to all my emails. I am sleeping on a broken bed for the past month now. What does a person do in an instance like this? As people are just ignoring your email!