Bad service

I have had nothing but the worse service from teljoy. I was told that my matter has been escalated to the manager twice with no answer. I have been unable to use my stove since I have log a service call. My plate is cracked and needs to be replaced. I did not physically damage it like Defy says. I explained this to your consultant last week. I told her that you guys believe the same Defy that said they replaced my plates and just repaired wires? If you ask me this is very unfair to me, I'm paying a rental contract and cant use the product properly.