Bad service
11 December 2017 the TV that I have been renting from Teljoy stopped for almost 3 years stopped working, I reported the problem and the TV was collected the following day, BIG UPS TO THAT! I was given a 50"loan TV. My rental TV was returned 2 days later. 11 January 2018 the rental TV stopped working again, reported the issue to the same day to Teljoy (Dominique Preston - Service Coordinator), TV was only collected on the 15 January and was given a 32"Hyundai loan TV after their repair center told me they will give me a 42"TV. The loan unit didn't come with a remote and I was unable to use it, 2 days later they came to bring a remote and was advised that my rental TV will be returned on the 22nd January.
I followed up with the service coordinator and she just ignored my mail. I then decided to ********** on the mail and Precious Zulu advised me on the 25th January that she will book another loan unit to be delivered as the one I have the stand is stable and can fall at anytime. And I was advised also that the my rental TV has been assessed and they are waiting for spares from the manufacture. This promise came after she was advised by her Technical supervisor Brenda Cooper.
26, 27, 28, 29 January nothing from Teljoy, no apology, no loan TV, no repaired rental TV.
I then sent another email and Precious responded saying my rental TV will be brought back between 3-5 working days because they had ordered spares from the manufacture, nothing about the promised loan unit. I asked her about the loan unit, and guess what, my email was just ignored.
I have sent a couple of emails requesting to get a proper loan unit or get a new TV if they are struggling to fix my rental TV. My emails are either ignored or I just keep getting the same response, "Your TV will be repaired in 3-5 working days. exactly 20 days after I reported the problem. I am still stuck with a laon unit that can fall off at anytime.
Today it's the 31st, Teljoy will be deducting their monthly rental fee and I am suppose to be OK with that. HELL TO THE NO.
I NEED A NEW TV DELIVERED TO ME TODAY...
Helpful (0)
Replies (5)0
Replies (5)
Teljoy's replyOfficial
31 Jan 2018, 09:14Good day Emmanuel,
We apologise for the delay regarding the repairs on your TV, we will investigate and the Technical Supervisor will be in contact with you shortly.
Kind Regards
The Teljoy Team
Best regards,
Teljoy's reply31 Jan 2018, 09:14
Official
Good day Emmanuel,
We apologise for the delay regarding the repairs on your TV, we will investigate and the Technical Supervisor will be in contact with you shortly.
Kind Regards
The Teljoy Team
Best regards,
's updateReviewer Update
31 Jan 2018, 12:30As I mentioned... I NOW NEED THIS SORTED TODAY.
I CANNOT BE TOLD THE SAME THING OVER AND OVER AGAIN AS IF I AM NOT PAYING FOR THE SERVICES. I NEED SOMEONE TO CONTACT ME TODAY AND COME REPLACE THE TV TODAY. I WILL REVERT HERE WITH YOUR RESPONSE.
's update31 Jan 2018, 12:30
Reviewer Update
As I mentioned... I NOW NEED THIS SORTED TODAY.
I CANNOT BE TOLD THE SAME THING OVER AND OVER AGAIN AS IF I AM NOT PAYING FOR THE SERVICES. I NEED SOMEONE TO CONTACT ME TODAY AND COME REPLACE THE TV TODAY. I WILL REVERT HERE WITH YOUR RESPONSE.
Teljoy's replyOfficial
31 Jan 2018, 14:59Good day Emmanuel,
We will be exchanging the unit, our logistics department will be in contact with you tomorrow.
Kind Regards
The Teljoy Team
Best regards,
Teljoy's reply31 Jan 2018, 14:59
Official
Good day Emmanuel,
We will be exchanging the unit, our logistics department will be in contact with you tomorrow.
Kind Regards
The Teljoy Team
Best regards,
's updateReviewer Update
31 Jan 2018, 15:18What part of Today did you not understand...
This issue has been going on for almost a month now. And the only solution you have is tomorrow, just like your technical department!!!!???
Never ending promises.... I'm shocked at the level of poor service I have received. I never saw this coming.
What are they coming to exchange? The loan unit or are they replacing the rental?
's update31 Jan 2018, 15:18
Reviewer Update
What part of Today did you not understand...
This issue has been going on for almost a month now. And the only solution you have is tomorrow, just like your technical department!!!!???
Never ending promises.... I'm shocked at the level of poor service I have received. I never saw this coming.
What are they coming to exchange? The loan unit or are they replacing the rental?
's updateReviewer Update
01 Feb 2018, 21:18Thank you... the brand new exchange TV has been delivered.
's update01 Feb 2018, 21:18
Reviewer Update
Thank you... the brand new exchange TV has been delivered.