Bad Service

I have been a Teljoy client for more than 17 years. I have paid up and owned a number of appliances through the years and never skipped a payment. I signed a new contract (Smart TV) with Teljoy 6 months ago, and 3 weeks ago the remote stopped functioning. I reported the matter to Teljoy and was given another SECOND hand remote full of scratches and marks that seems to have difficulty pairing with the television. We cannot do anything with this remote as it does not belong to this specific model of LG TV. I have tried in vain to get any assistance from Teljoy staff. ON Friday when I phoned again I spoke to Thabang who promised to phone me back as she had to follow up with the warehouse. I am still waiting for her to phone me back. I have had it with flippen Teljoy and considering cancelling the contract. Your company should be exposed on social media for bad customer service. All you are interested is enriching yourselves and don’t give a sh*t about your customers.