tS
tanya S
1 reviews | Active since Jun 2025
23 Apr 2026, 14:48
bad service
hi my contract stop in Aug 2025 they kept billing me so arrears amount now is very high and i was handed over so from last month i have sent emails and just get a email back saying ticket closed and someone will get back to you and they never do. so today i emailed and cc a lot of people in it then i got a reply and then tried to phone them twice with no answer and then emailed 3 times again then got a answer to talk on WhatsApp. i am willing to settle the amount and told them what i can pay a month and they refuse to accept the amount i can afford. so what am i to do
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Teljoy's replyOfficial
23 Apr 2026, 14:53Thank you for bringing this to our attention, and we’re really sorry to hear about your experience — this is not the level of service we aim to provide. Regarding your repayment proposal — we do try our best to accommodate arrangements based on affordability, but these are assessed on a case-by-case basis. That said, we absolutely want to work with you toward a realistic solution. We will escalate this matter to a senior team member to ensure you receive proper feedback and a clear way forward.
Teljoy's reply23 Apr 2026, 14:53
Official
Thank you for bringing this to our attention, and we’re really sorry to hear about your experience — this is not the level of service we aim to provide. Regarding your repayment proposal — we do try our best to accommodate arrangements based on affordability, but these are assessed on a case-by-case basis. That said, we absolutely want to work with you toward a realistic solution. We will escalate this matter to a senior team member to ensure you receive proper feedback and a clear way forward.