Bad service

Teljoy did call ..they called Mastercare and mastercare send someone out but with no replacement . I would like to know how can u send the technician out with no spares or replacement plate .Funny enough the technician was here in Feb and just before lockdown and he knew what has to be done . I tried calling Melda at Mastercare but was vut off.. Now the technician told me it is going to take 2 weeks before I get replacement plate for stove but this has been going on since feb 2020 ...Am also still waiting for the money they supposed to pay into my acc for the tv they could not repair ...Am still sitting with a broken tv .. Surely they can get spares from lg but they too lazy to find out