EVZ
Elana-Louise Van Zyl
1 reviews | Active since Oct 2013
01 Jul 2025, 11:34
Bad service
I have 2 incidents whereby I just get ignorance from the team, 1, I reported a faulty appliance, the collected it on the 19 May 2025, every time I called, they tell me a different story, Microwave has been delivered after a month but was so dirty and full of rust and was still not working at all! Just get ignorance from them to bring me a new appliance as I gave them it in mint condition!
2. I asked to exchange a new washing machine as I don't use it, for a Bar fridge, also just ignorance from Teljoy side.
I am very disappointed as we have been customers for ages!!!
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Teljoy's replyOfficial
01 Jul 2025, 11:55Hello,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
This is certainly not the level of service we aim to provide to our valued customers. I have escalated both matters to the relevant teams for urgent attention, and someone will be in contact with you shortly to assist and work toward a resolution.
We truly appreciate your loyalty over the years and regret the disappointment caused. Thank you for your patience and understanding.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
This is certainly not the level of service we aim to provide to our valued customers. I have escalated both matters to the relevant teams for urgent attention, and someone will be in contact with you shortly to assist and work toward a resolution.
We truly appreciate your loyalty over the years and regret the disappointment caused. Thank you for your patience and understanding.
Teljoy's reply01 Jul 2025, 11:55
Official
Hello,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
This is certainly not the level of service we aim to provide to our valued customers. I have escalated both matters to the relevant teams for urgent attention, and someone will be in contact with you shortly to assist and work toward a resolution.
We truly appreciate your loyalty over the years and regret the disappointment caused. Thank you for your patience and understanding.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
This is certainly not the level of service we aim to provide to our valued customers. I have escalated both matters to the relevant teams for urgent attention, and someone will be in contact with you shortly to assist and work toward a resolution.
We truly appreciate your loyalty over the years and regret the disappointment caused. Thank you for your patience and understanding.