Bad repair and customer service

I have reported my fridge for repairs almost a week ago. They technician came and reported there findings to teljoy that the thermostat needs to be replaced. First of all the technician never took all the fridge model details and the thermostat has never been ordered. In time NO body from Teljoy or the technician has contacted me asking for the model number that they need to be able to order the correct thermostat. If it wasn't for me contacting Teljoy to find out what was the update and needing the information the thermostat still wouldn't have been ordered. In time they also broke the inside light fitting which is hang off and when you close to fridge door the light inside is constantly on and is it stays warm inside causing my yogurt, milk, eggs, cheese and cold meats to go off and my butter is melting. I had to buy a huge bag of ice and put it into the fridge to try and keep what's left inside cool. I had to use masking tape to fit it back into position so that when you close the fridge door the light can go off and I have to throw it out. Who's gonna pay for the loss of groceries?

I find have been a loyal client for over 10 years and have referred friends to teljoy in the pass and this is how you treat your clients.

This fridge has been giving me endless problems and this isn't the first time the thermostat has gone. It's now no 3 and then the compressor went. If you checked the repair history on this fridge you will see that this fridge is a problem.

I am going to attach the model name plate and a photo of the damaged light fitting the technicians broke.

So can someone give me an urgent update to when my fridge is going to be repaired.