Bad. Poor. Non-existing service

Teljoy is providing such a bad service when it comes to faulty units. I notified them on the 27th of July 2020 via email that my TV that I am renting to own has different color lines across the whole screen heard nothing. Had to phone Wednesday the 22nd of July 2020 and only then was a call lodged with Katty for the faulty unit. Master care appointed Dave's Electronics who is from Bethal to come and collect the unit from me in Witbank, this was done on the 31st of July 2020. Dave's have given the damage report to Master care on the Tuesday 4th of August 2020 and since then I have been speaking to Athenia and Katty and all the people at the call center and still I don't have a loan unit nor do I have information of when my TV will be replaced everyday I phone all they say is we will find out and let you know and they almost never phone back. If they phone they make promises of one day I am getting an replacement unit within 3 days and then the next day no I am getting an loan unit and still nothing on the 17th of August 2020. They are front and center to deduct premium but if you have an faulty unit no service why should one pay for this type of service?????????????? This is the most awful service I have ever received from any place in SA and that says a lot.