Bad feedback from Teljoy accounts

Item: Teljoy
Rating: 1
Author: Marius V

I was behind on my account and I paid my account up in full. I have send emails to Sphiwe Suto <***> as well as *** instructing them to update the payment profile on my ITC. As it still shows that I am behind on my accounts. Till date date no feed back from either of them to inform me that my account has been paid in full. Due to this I did not qualify for a new contract with Teljoy. I do not even know what the remaining of my contract is nor if I may upgrade. I also asked for all this info and to date no feed back as yet.

Helpful (0)

Replies (3)

Teljoy's replyOfficial

02 Jul 2019, 11:52

Good day Marius,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,
The Teljoy Team

Teljoy's reply02 Jul 2019, 11:52

Official

Good day Marius,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,
The Teljoy Team

Marius V's updateReviewer Update

04 Jul 2019, 11:01

I am stilla waiting answer on feedback in regards my account to be updated on all ITC platforms!!!!!!!!!! I think I gave Teljoy enough time to get this sorted out. If I do not receive an letter stating that my account has been updated on all ITC platforms by the laest 14:00 today, 04 July 2019 then I am going to place an artickel in all mayor newspapers. MAybe your MD after reading my artickel will do something in regards to my account!!!!!!!

Marius V's update04 Jul 2019, 11:01

Reviewer Update

Teljoy's replyOfficial

04 Jul 2019, 11:21

Hi Marius,

We understand your frustration, the collections manager will be in contact with you.

Regards,
The Teljoy Team

Teljoy's reply04 Jul 2019, 11:21

Official

Hi Marius,

We understand your frustration, the collections manager will be in contact with you.

Regards,
The Teljoy Team