nS
nelly S
1 reviews | Active since Jun 2012
29 Apr 2026, 22:46
Bad faith
rented a dishwasher which was faulty within 12 months, I reported to Teljoy with no resolution. Decided to cancel the contract 20 January. Teljoy acknowledged the receipt of my cancelation but didnt action it. After numerous calls the appliance was finally collected March 30. I was charged from January to April for an appliance that wasn't working and I was sent from pillar to post for the cancellation.
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Teljoy's replyOfficial
30 Apr 2026, 08:23Hello Nelly
Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had.
This is certainly not the level of service we strive to provide at Teljoy. We understand how frustrating it must have been dealing with a faulty appliance, delays in cancellation, and continued billing during that time.
Please be assured that your concerns are being taken seriously. We would like to investigate this matter urgently, including the billing from January to April and the delay in collection.
We will review your case, escalate it to the relevant team, and work towards a fair resolution.
We appreciate your patience and the opportunity to make this right.
Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had.
This is certainly not the level of service we strive to provide at Teljoy. We understand how frustrating it must have been dealing with a faulty appliance, delays in cancellation, and continued billing during that time.
Please be assured that your concerns are being taken seriously. We would like to investigate this matter urgently, including the billing from January to April and the delay in collection.
We will review your case, escalate it to the relevant team, and work towards a fair resolution.
We appreciate your patience and the opportunity to make this right.
Teljoy's reply30 Apr 2026, 08:23
Official
Hello Nelly
Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had.
This is certainly not the level of service we strive to provide at Teljoy. We understand how frustrating it must have been dealing with a faulty appliance, delays in cancellation, and continued billing during that time.
Please be assured that your concerns are being taken seriously. We would like to investigate this matter urgently, including the billing from January to April and the delay in collection.
We will review your case, escalate it to the relevant team, and work towards a fair resolution.
We appreciate your patience and the opportunity to make this right.
Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had.
This is certainly not the level of service we strive to provide at Teljoy. We understand how frustrating it must have been dealing with a faulty appliance, delays in cancellation, and continued billing during that time.
Please be assured that your concerns are being taken seriously. We would like to investigate this matter urgently, including the billing from January to April and the delay in collection.
We will review your case, escalate it to the relevant team, and work towards a fair resolution.
We appreciate your patience and the opportunity to make this right.