1 reviews | Active since May 2013
Bad Customer Service & Even Worse Accounting Skills
Been emailing this place for the ownership of the unit on the 18/11/2024 received response from Aubrey the ownership will be transferred 19/11/2024, received an sms 06/12/2024 increase on the device is due 01/01/2025, which is the date the contract ends. Get charged for the increase, my question is how can there be an increase if the contracted ended?
Phoned the customer care line this morning 23/01/2025, spoke to a very unprofessional Simpwe whom doesn't seem to understand my question about the ownership and now charged for increase, it doesn't matter if the increase is effective 17/12/2024. How can I be charged for the increase if the contracted ended 01/01/2025, I am not renting the appliance any longer in January if the contracted ended. She refused to transfer me to a manager at first. The when I asked her about being charged again for the unit for February 2025 she couldn't answer as well and just said the ownership was not transferred. And is not her fault she didn't deal with the query.
The customer service is horrible!!!!
No response on emails already raised when I questioned the increase on the 01/01/2025.
I would not even give this review a one star review.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service. Your concerns are valid, and we’d like to address them thoroughly.
We will assign a senior consultant to review your query and provide you with a resolution as a priority. Your feedback is vital in helping us improve, and we’re committed to ensuring you receive the service you deserve. Thank you for your patience as we work to resolve this.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced with our service. Your concerns are valid, and we’d like to address them thoroughly.
We will assign a senior consultant to review your query and provide you with a resolution as a priority. Your feedback is vital in helping us improve, and we’re committed to ensuring you receive the service you deserve. Thank you for your patience as we work to resolve this.