RT
Rudi T
1 reviews | Active since Sept 2018
24 Apr 2025, 06:23
Bad customer service
I have been trying for almost 2 weeks to communicate with teljoy to please come and have a look at my washing machine.Its been leaking from the back.I also asked teljoy to contact me regarding a new tap connector pipe and a new drain hose.Up and until today 24 April 2025 I still have no reply from teljoy.They want their payment at the end of the month but their part of the contract is failing,because they don't respond to my continues effort to get hold of them.Think twice before renting from teljoy,because they don't deliver and they dont do what is written on the contract.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
24 Apr 2025, 08:11Hello Rudi
We’re truly sorry to hear about your experience, and we want to sincerely apologize for the delay in attending to your washing machine issue and the lack of communication — this is not the level of service we aim to provide.
Your frustration is completely understandable, especially after trying to get assistance for almost two weeks. Please rest assured that we take this very seriously, and we want to resolve it as quickly as possible.
Please know that your complaint has been escalated, and a senior consultant will be in contact with you directly to assist and ensure the matter is resolved as a priority.
We appreciate your patience, and we're committed to making this right.
We’re truly sorry to hear about your experience, and we want to sincerely apologize for the delay in attending to your washing machine issue and the lack of communication — this is not the level of service we aim to provide.
Your frustration is completely understandable, especially after trying to get assistance for almost two weeks. Please rest assured that we take this very seriously, and we want to resolve it as quickly as possible.
Please know that your complaint has been escalated, and a senior consultant will be in contact with you directly to assist and ensure the matter is resolved as a priority.
We appreciate your patience, and we're committed to making this right.
Teljoy's reply24 Apr 2025, 08:11
Official
Hello Rudi
We’re truly sorry to hear about your experience, and we want to sincerely apologize for the delay in attending to your washing machine issue and the lack of communication — this is not the level of service we aim to provide.
Your frustration is completely understandable, especially after trying to get assistance for almost two weeks. Please rest assured that we take this very seriously, and we want to resolve it as quickly as possible.
Please know that your complaint has been escalated, and a senior consultant will be in contact with you directly to assist and ensure the matter is resolved as a priority.
We appreciate your patience, and we're committed to making this right.
We’re truly sorry to hear about your experience, and we want to sincerely apologize for the delay in attending to your washing machine issue and the lack of communication — this is not the level of service we aim to provide.
Your frustration is completely understandable, especially after trying to get assistance for almost two weeks. Please rest assured that we take this very seriously, and we want to resolve it as quickly as possible.
Please know that your complaint has been escalated, and a senior consultant will be in contact with you directly to assist and ensure the matter is resolved as a priority.
We appreciate your patience, and we're committed to making this right.
RT
Rudi T's updateReviewer Update
25 Apr 2025, 10:30Your technician was at my home today telling me that he can't fix my washing machine.I need urgent feedback from management.I cannot pay for a mahine i cannot use.Until management have contacted me I wil not pay any further instalments.
RT
Rudi T's update25 Apr 2025, 10:30
Reviewer Update
Your technician was at my home today telling me that he can't fix my washing machine.I need urgent feedback from management.I cannot pay for a mahine i cannot use.Until management have contacted me I wil not pay any further instalments.
Teljoy's replyOfficial
25 Apr 2025, 10:34Hello,
Thank you for bringing this to our attention. We’ve re-escalated your case to our Technical Team Leadership, and they will be in contact with you shortly to discuss the next steps and how the issue will be resolved.
We sincerely apologise for the inconvenience and appreciate your patience.
Thank you for bringing this to our attention. We’ve re-escalated your case to our Technical Team Leadership, and they will be in contact with you shortly to discuss the next steps and how the issue will be resolved.
We sincerely apologise for the inconvenience and appreciate your patience.
Teljoy's reply25 Apr 2025, 10:34
Official
Hello,
Thank you for bringing this to our attention. We’ve re-escalated your case to our Technical Team Leadership, and they will be in contact with you shortly to discuss the next steps and how the issue will be resolved.
We sincerely apologise for the inconvenience and appreciate your patience.
Thank you for bringing this to our attention. We’ve re-escalated your case to our Technical Team Leadership, and they will be in contact with you shortly to discuss the next steps and how the issue will be resolved.
We sincerely apologise for the inconvenience and appreciate your patience.