Bad customer service

No these people aren't serious. They so quick to take money even if it's not theirs. They had a debt order for a damaged TV when it was paid up They still took the money for a nother 2 months now I'm waiting for them to pay the money back. The first call we had with them they said they will pay it back. Phone 3 weeks later to find out why it still hasn't been done they said nothing was logged on their system. Now it's been over a month and a another debt order went off they still not paid back the first 1 and now there is another 1 to deal with. Each time I phone I get put on hold till the phone drops spent 1 hour this morning try to get a hold of someone that could help. Hopefully this will get me further than all the time and airtime spent on them trying to sort it out