1 reviews | Active since Mar 2022
BAD CUSTOMER SERVICE
My PS5 was taken in for repairs on 04 Feb 26 and was returned 12 March 26. I was informed that I will be credited for the period I was without it.
However, since 16 March 26 I have been phoning to enquire about the credit and how it is given. Just to find out the credit request was never submitted. And i was told i must wait 7 to 14 days.
Today is 17 April 26, and still no credit, when you phone you get told you will be phoned back, This Does Not Happen, i phoned since 12pm and again at 1500, and again at 15:30. And I was told I would be phoned back. It is now 16:55, no answer when you phone. And no calls received.
Not to mention the state my PS5 was received in, dirty, the new box it was packed in came back torn and full of black grease finger prints and smears as if used to whipe their hands.
Seriously bad.
We are sorry to hear about your experience and understand your frustration regarding the delay in the credit, the lack of follow-up, and the condition your PS5 was returned in. This is not the level of service we aim to provide.
Your matter will be urgently escalated to the relevant team to:
✔️ Investigate the credit that was not submitted
✔️ Provide an update on the status and processing timeframe
✔️ Review the handling and return condition of your unit
A consultant will ensure this is followed up as a priority and that you receive feedback.
We appreciate you bringing this to our attention.
We are sorry to hear about your experience and understand your frustration regarding the delay in the credit, the lack of follow-up, and the condition your PS5 was returned in. This is not the level of service we aim to provide.
Your matter will be urgently escalated to the relevant team to:
✔️ Investigate the credit that was not submitted
✔️ Provide an update on the status and processing timeframe
✔️ Review the handling and return condition of your unit
A consultant will ensure this is followed up as a priority and that you receive feedback.
We appreciate you bringing this to our attention.
Since the reply I have not being contacted. No email no missed call, nothing.
Again a matter of We will contact you, and tgen nothing happens.
Since the reply I have not being contacted. No email no missed call, nothing.
Again a matter of We will contact you, and tgen nothing happens.