BAD CUSTOMER SERVICE AND MANAGEMENT

I have a maintenance Plan of my appliances with Teljoy for Years now. On the 27th November 2019 my Fridge stopped working of which i called and logged a call for a technician to come out and have a look at the issue. Now without a fridge. On the 02 December 2019 we got a call saying the technician would be coming out to look at the fridge. The technician came out and had to take the fridge to see what the issue is and do the necessary repairs. He advised we would get it back either 04th December 2019 or Thursday the 5th December 2019. By Thursday afternoon I had no feedback from Teljoy as to what is wrong with my appliance or what is happening. I called several times of which each operator taking my call said they would call me back and never did. On my last attempt of calling back several times I then got told that the jobcard was never logged and that was what the delay was as the person that dealt with the call was off sick. The job was then logged. By Friday afternoon I then still had No fridge or any feedback. I then called again several times waiting for someone to call me back and nobody did. I then eventually got hold of a consultant who then helped me and tried her utmost best to assist me. she advised that i was going to be getting a replacement as my fridge could not be repaired and that they would be delivering it on the Saturday 07th December 2019 first thing in the morning. However with bad communication once again from Teljoy etc. The fridge was delivered on the 7th December first thing in the morning but it wasn't the replacement as advised it was my own fridge which supposedly couldn't be repaired but apparently now was. OMW!!! So I then had my own fridge back and it seemed to be okay and working. I then got a call on the 31st December from Teljoy asking me if there is someone at home to receive my replacement fridge. LOL WHAT A JOKE. There was no note or communication that I already had my fridge back and it was repaired. I then didn't require the replacement fridge. Like really. But now as Murphy's law would have it Last night being the 07th January 2020 my fridge decided once again to stop working. I then called Teljoy this morning the 08th January 2020 first thing at 8 am there starting time to log the call and request for me to get the replacement fridge originally arranged. They told me that they have to start the process all over again. I mean how ridiculous. why do they need to do this when they are aware of the issue im having already with my fridge. So i requested from the consultant that they please speak to their supervisor or manager and make a arrangement for me knowing my initial problem. Now they want to send out a technician tomorrow to access the fridge and then make a decision to repair or replace, I mean why???? The consultant then advised she would speak to her supervisor or manager and get back to me. This was around 9 am this morning. up until 16h45 in the afternoon nobody got back to me or called to contact me and give me a response or feedback. I left several messages throughout the day and made my last attempt to call at 16h45 which i was then told i didn't get feedback because there wasn't a supervisor on duty and the manager was in a meeting all day and nobody could get to talk to him. So i still sit without feedback or a response. they never fail to message or call to get payment on time but they fail to give customer feedback or service. After being a Customer of Teljoy for Years i wouldn't have expected such Bad service or even attempting to try accommodate me. Terrible. Very Disappointed and angry and would like some response from management with regards to this matter as you cannot get hold of a supervisor or manager when requested.