Bad customer service

I app**** for a fridge around the 25th of November, I still have not received it. First their system wouldn't allow me to capture my actual address, yet when I called a day or 2 later, I was sent from pillar to post. When I sent an email, I received an acknowledgement yet my delivery address remained incorrect. Today when I tried to call them again , I initially battled for an hour to get through, when I finally spoke to an agent, I was told my cancelation can only be done so and so who's currently held in a meeting. She took my details and promised someone is going to call me back, which offcourse didn't happen. Teljoy has among the worst call center in the world.