FP
Firdaus P
1 reviews | Active since Jul 2016
20 Jan 2025, 07:47
Bad customer service
I have been a long standing customer with Teljoy for many years. My one contract with Teljoy came to an end in June of 2024 and the other in November of 2024. I have paid up my account and also gave notice for ownership.
They are constantly sending me collection letters and failing to reply to my email where I am voicing My concern MULTIPLE TIMES about taking ownership and that no collections can be made. I am being ignored on that and being harassed with collection emails instead.
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Teljoy's replyOfficial
20 Jan 2025, 08:14Hello Firdaus
We will urgently review your account details to confirm the completion of your contracts in June and November 2024, as well as your ownership notices. If the ownership process was not finalized on our end, we will rectify it immediately.
We are committed to resolving this matter quickly and to restoring your confidence in our service. Thank you for bringing this to our attention, and we appreciate your patience while we address it.
We will urgently review your account details to confirm the completion of your contracts in June and November 2024, as well as your ownership notices. If the ownership process was not finalized on our end, we will rectify it immediately.
We are committed to resolving this matter quickly and to restoring your confidence in our service. Thank you for bringing this to our attention, and we appreciate your patience while we address it.
Teljoy's reply20 Jan 2025, 08:14
Official
Hello Firdaus
We will urgently review your account details to confirm the completion of your contracts in June and November 2024, as well as your ownership notices. If the ownership process was not finalized on our end, we will rectify it immediately.
We are committed to resolving this matter quickly and to restoring your confidence in our service. Thank you for bringing this to our attention, and we appreciate your patience while we address it.
We will urgently review your account details to confirm the completion of your contracts in June and November 2024, as well as your ownership notices. If the ownership process was not finalized on our end, we will rectify it immediately.
We are committed to resolving this matter quickly and to restoring your confidence in our service. Thank you for bringing this to our attention, and we appreciate your patience while we address it.