JN
Jannah N
1 reviews | Active since May 2023
16 Sept 2026, 07:31
Bad Customer service
requested 8x Teljoy to rectify their records; A R800 payment since Jan 2026 was made we used wrong reference (***0(incorrect) vs ***(correct), leading to collection letters despite monthly payments. Pay everymonth but get sms collection of items!! Partly everymonth but account doesn't come done. they aleady took TV!
Helpful (0)
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Replies (3)
Teljoy's replyOfficial
16 Sept 2026, 07:50We’re really sorry for the frustration this has caused. 😔 We understand that you’ve been making monthly payments, but the incorrect payment reference may have resulted in the payments not being allocated to the correct account, which is why you’re still receiving collection SMSes. We’ll need to have the payments and references investigated and the account records reconciled, We have escalated the query to our team to investigate and assist
Teljoy's reply16 Sept 2026, 07:50
Official
We’re really sorry for the frustration this has caused. 😔 We understand that you’ve been making monthly payments, but the incorrect payment reference may have resulted in the payments not being allocated to the correct account, which is why you’re still receiving collection SMSes. We’ll need to have the payments and references investigated and the account records reconciled, We have escalated the query to our team to investigate and assist
JN
Jannah N's updateReviewer Update
16 Sept 2026, 08:28I've been sending proof of pmt and explanation since January and still not rectified.
JN
Jannah N's update16 Sept 2026, 08:28
Reviewer Update
I've been sending proof of pmt and explanation since January and still not rectified.
Teljoy's replyOfficial
16 Sept 2026, 08:33We sincerely apologise for the ongoing frustration. 😔 We understand that you’ve been sending your proof of payment and explaining the incorrect reference since January, yet the matter still hasn’t been resolved.
We’re sorry that you’ve had to follow up repeatedly and continue receiving collection messages despite making payments
We’re sorry that you’ve had to follow up repeatedly and continue receiving collection messages despite making payments
Teljoy's reply16 Sept 2026, 08:33
Official
We sincerely apologise for the ongoing frustration. 😔 We understand that you’ve been sending your proof of payment and explaining the incorrect reference since January, yet the matter still hasn’t been resolved.
We’re sorry that you’ve had to follow up repeatedly and continue receiving collection messages despite making payments
We’re sorry that you’ve had to follow up repeatedly and continue receiving collection messages despite making payments