OM
Ouma M
1 reviews | Active since Nov 2017
02 Mar 2026, 09:44
BAD CUSTOMER SERVICE
Till today am still waiting for technician to come fix my washing machine. yooo hai Teljoy is now a **** up.. i cant wait to fish paying my tv and and definitely not referring customer to them anymore. I have since December 2025 been complaining about the same problem with my washer and have got nothing but empty promises, I was promised a service appointment from a technician since Jan its March now and am still waiting.
My sister bought the same washer and is experiencing the same problems and the ****** technician came to fix but guess what? the washer is still doing the same thing..
Teljoy you need to better by you customers...
I want my washer fixed as promised.,,😡😡😡😡
My
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Teljoy's replyOfficial
02 Mar 2026, 09:50Hello Ouma
We are truly sorry to read this, and we completely understand your anger and disappointment. This is not the standard of service Teljoy strives to provide.Waiting since December 2025 for a washing machine repair, being given repeated promises, and still not receiving a technician visit is unacceptable. We sincerely apologize for the inconvenience, frustration, and disruption this has caused you.
We are especially concerned that:
• The issue has been ongoing for months
• Service appointments were promised but not fulfilled
• You are still expected to continue paying while the unit remains faultyThis matter needs urgent senior intervention.
We will escalate this to management to ensure either:
✔️ Immediate repair is scheduled, or
✔️ An appropriate resolution is provided if the unit cannot be fixedWe truly apologize for letting you down and appreciate you bringing this to our attention. We want to make this right.
We are truly sorry to read this, and we completely understand your anger and disappointment. This is not the standard of service Teljoy strives to provide.Waiting since December 2025 for a washing machine repair, being given repeated promises, and still not receiving a technician visit is unacceptable. We sincerely apologize for the inconvenience, frustration, and disruption this has caused you.
We are especially concerned that:
• The issue has been ongoing for months
• Service appointments were promised but not fulfilled
• You are still expected to continue paying while the unit remains faultyThis matter needs urgent senior intervention.
We will escalate this to management to ensure either:
✔️ Immediate repair is scheduled, or
✔️ An appropriate resolution is provided if the unit cannot be fixedWe truly apologize for letting you down and appreciate you bringing this to our attention. We want to make this right.
Teljoy's reply02 Mar 2026, 09:50
Official
Hello Ouma
We are truly sorry to read this, and we completely understand your anger and disappointment. This is not the standard of service Teljoy strives to provide.Waiting since December 2025 for a washing machine repair, being given repeated promises, and still not receiving a technician visit is unacceptable. We sincerely apologize for the inconvenience, frustration, and disruption this has caused you.
We are especially concerned that:
• The issue has been ongoing for months
• Service appointments were promised but not fulfilled
• You are still expected to continue paying while the unit remains faultyThis matter needs urgent senior intervention.
We will escalate this to management to ensure either:
✔️ Immediate repair is scheduled, or
✔️ An appropriate resolution is provided if the unit cannot be fixedWe truly apologize for letting you down and appreciate you bringing this to our attention. We want to make this right.
We are truly sorry to read this, and we completely understand your anger and disappointment. This is not the standard of service Teljoy strives to provide.Waiting since December 2025 for a washing machine repair, being given repeated promises, and still not receiving a technician visit is unacceptable. We sincerely apologize for the inconvenience, frustration, and disruption this has caused you.
We are especially concerned that:
• The issue has been ongoing for months
• Service appointments were promised but not fulfilled
• You are still expected to continue paying while the unit remains faultyThis matter needs urgent senior intervention.
We will escalate this to management to ensure either:
✔️ Immediate repair is scheduled, or
✔️ An appropriate resolution is provided if the unit cannot be fixedWe truly apologize for letting you down and appreciate you bringing this to our attention. We want to make this right.