LM
Lydia M
1 reviews | Active since Jan 2024
02 Sept 2025, 07:04
Bad customer care service
An employee from Teljoy broke my gate when collecting my fridge. The guy told me he will speak with his employer to the fix gate. He stopped corresponding with , I was the one calling him. I.lost his number and had left messages with Teljoy customer care. Everytime I called they give me same response , they will send my details to despatch to allocate the team leader and someone will call me back. I even stopped calling them and I lost my money due to their negligence. I had to pay to get the gate fixed. I asked for reference number for my call, everytime I am being told different excuses.
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Teljoy's replyOfficial
02 Sept 2025, 07:58Hello Lydia
We truly regret the experience you've had and understand how frustrating this must be. Please accept our apologies for the inconvenience caused. We will urgently escalate this matter to our Dispatch Management and Customer Resolutions Team.
We want to ensure this is investigated properly and that appropriate steps are taken. Thank you for your patience thus far — we’ll work to resolve this as quickly as possible.
We truly regret the experience you've had and understand how frustrating this must be. Please accept our apologies for the inconvenience caused. We will urgently escalate this matter to our Dispatch Management and Customer Resolutions Team.
We want to ensure this is investigated properly and that appropriate steps are taken. Thank you for your patience thus far — we’ll work to resolve this as quickly as possible.
Teljoy's reply02 Sept 2025, 07:58
Official
Hello Lydia
We truly regret the experience you've had and understand how frustrating this must be. Please accept our apologies for the inconvenience caused. We will urgently escalate this matter to our Dispatch Management and Customer Resolutions Team.
We want to ensure this is investigated properly and that appropriate steps are taken. Thank you for your patience thus far — we’ll work to resolve this as quickly as possible.
We truly regret the experience you've had and understand how frustrating this must be. Please accept our apologies for the inconvenience caused. We will urgently escalate this matter to our Dispatch Management and Customer Resolutions Team.
We want to ensure this is investigated properly and that appropriate steps are taken. Thank you for your patience thus far — we’ll work to resolve this as quickly as possible.