Bad bad service

Terrible service. Previous complaint not sorted out. Even though they are in breach of contract we were still prepared to meet them halfway and said gor early cancellation we had to pay R1000 cancellation fee andvthey would arrange collection of laptop. This cancellation fee was paid early in August. We emailed them confirming payment and attaching proof of payment which wad not acknowledged. We still have not received any call regarding collection. And on top of that we have just been billed the invoice for September. By rights we should not even have paid the cancellation but we did. If we reverse the debit order it will be a stain on my ITC. Absolutely horrible service. We complained about this laptop from the get go of this contract and then thd loan laptop they sent, did not want to connect to wi-fi.