Bad bad bed Teljoy.

I am client of teljoy for almost 3 years now. So just before lockdown 2020 I decided to take out a new contract which was a double lala bed what a disaster. So just after a month I could feel and my wife that something is definitely not right with this bed as the springs were starting to protrude. I made a video and took pictures and reported it to the technical team. They got back and said the supplier says there was no factory fault. I told them I could feel this bed is not gonna last anyways we went on until now 17/04/21 just over year since getting this bed. We cannot sleep at night this matress is messed up. Now when I purchased it the saleswoman not for once mentioned the weight capability of this matress we are average weight between my wife and myself 140kg. I contacted the technical team on the 20/04/21. Now they say they cant log a complaint because my account is in arrears. Just a reminder my account was Square when I reported it the 1st time and they said there was no factory fault. During the lock down I was on unpaid leave for almost 4 months. I paid my account every month as it was a debit order before this lock down. I really need assistance. I am paying for a bed that is completely broken and to make matters worse I must still pay it for 2 years. Your feedback is required.