Bad bad bad service

Bad bad service this is day 7 and still no feedback from teljoy i have sent email i have phoned i have chatted to Chantelle and ray on your web site and they said they will get someone to phone me but I am still waiting you have given my husband over to you lawyer because you had the wrong banking details and I made payment on the 27th because you have deducted money on the 25th and because you did have the correct banking details.... this month I paid on the 24th and you debit on the 25th so I sent email I have phoned so that you can refund me money back .... i have been a client with teljoy for 15 years this is bad service... then with me I asked you to send me my statement as I need to go on a holiday payments as my company is not going to pay me and I am still waiting for feedback so I need assist with my husband's account and mine