Bad attitude of call center agents and unable to speak to anyone in customer care

I am new client and for this relationship to start of like this on this foot, teljoy needs to up their game or find call center agents who knows how to transfer calls properly when saying they will do so. I have tried 4 times in the last 30 minutes and i was unable to speak to anyone as my call gets cut and dropped. We took a stove from teljoy and as per the sales agent Brian Thobejane, if i pay the pro prata and installment on the 7 Dec, which i did, i will not be debited in January. To my surprise the exact opposite of what was explained happened. Today teljoy took R309 for a stove i signed for which is R299 per month. Now I've spoken to a few call center agents who cant really explain why i was debited and they transferred me to their non existent customer care department, Now I'm told to hold the line and when transferred the call cuts and when i call back and explain they transfer and the same thing happens. The money you took needs to cover other costs i have i January, you guys are not the only people who'm I have a responsibility to pay. REFUND MY ACCOUNT.......hopefully when in bold ill get some kind of positive response from you. I can be reached on ********** 849, don't email speak to me because when i signed this deal i spoke to someone.