Bad and dishonest service from Teljoy

I am disappointed with the service I have received from Teljoy. I reported that my washing machine is not working and a month later the call was closed without the machine being repaired. I contacted Teljoy and was informed that the Technician couldn't reach me to replace the part as my cell was not being answered. I then responded by explaining that I am not always able to take calls due to work but when a voicemail/text or email is sent, I know who called and can reply. For Teljoy, to close the case without using alternative communication especially because they are able to email and text to inform me that the case is closed is extremely disingenuous of them. My email was ignored, and I was forced to call. When I called, I was told nothing can be done as the service call is closed. I naturally enquired what must be done since it’s a month and the machine is not working. I was told I must contact the Technician directly as this is no longer Teljoy problem. When I called the service provider/Technician, I was informed that the part is still on order. And that there is no indication when it will be received. Not only did Teljoy close an incomplete service call but they also **** about the Technician not being able to get a hold of me to cone ad replace the part as there is no part. I am seriously appalled by this.