NK
Nadia K
1 reviews | Active since Aug 2023
27 Feb 2026, 16:25
Bad after sale Service
Let see if I will get a response now. I have a faulty appliance logged the fault online email sent twice and 3 unanswered calls.
Never missed an installment or late payment it seems they are quick to assist when you want an appliance but extremely poor when it comes to after sales service.
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Teljoy's replyOfficial
27 Feb 2026, 16:28 We sincerely apologies for the lack of response regarding your faulty appliance. That is not the level of service you should receive — especially when you have maintained your account in good standing and never missed or delayed a payment. You are absolutely right to expect prompt after-sales support. Logging the fault online, sending emails, and making multiple calls without assistance is unacceptable, and we understand your frustration. Please be assured that after-sales service is just as important to us as new applications. We regret that your recent experience has not reflected that standard. Kindly allow us to urgently escalate your fault reference to our Service & Repairs team for immediate attention. A technician booking or further update should be communicated to you as soon as possible. Thank you for your patience, and again, we apologies for the inconvenience caused.
Teljoy's reply27 Feb 2026, 16:28
Official
We sincerely apologies for the lack of response regarding your faulty appliance. That is not the level of service you should receive — especially when you have maintained your account in good standing and never missed or delayed a payment. You are absolutely right to expect prompt after-sales support. Logging the fault online, sending emails, and making multiple calls without assistance is unacceptable, and we understand your frustration. Please be assured that after-sales service is just as important to us as new applications. We regret that your recent experience has not reflected that standard. Kindly allow us to urgently escalate your fault reference to our Service & Repairs team for immediate attention. A technician booking or further update should be communicated to you as soon as possible. Thank you for your patience, and again, we apologies for the inconvenience caused.