Bad account service to no account support at all

I’m so angry I have been trying to short out my account from September through to October sending emails phoned. Only get ref no. Today they send some to come and collect my goods . I used the incorrect ref but every day I send proof of payment as for I got threats they will come and collect… Seems people in account are incomplete to do allocation… I was left speech list when they arrive to collect my family looked at me in disbelieve… Was left res in my face…. I have send proof of payment every day and nothing was done ….