pP
paul P

1 reviews | Active since Jul 2019

11 May 2020, 10:25

Bad

I am a very reasonable person and don't usually complain unless it is completely necessary.

I put in an application with Teljoy for a TV, The came back in lockdown and got me approved as well as getting the contract sorted, etc. I was then informed that the delivery of the product would happen once we end Lockdown, I understand this and said not a problem.

The Mondy after the Lockdown went into level 4, I called in and had no answer. I then called on Tuesday was told they are open and starting deliver but could not give me a time when. I asked that someone call me and at least explain when this would happen and the lady said her Team leader would call me back.

I Still have not gotten any call or feedback and all their lines are not working. I even sent numerous Queries on the website still no callback or response.

0
Replies (1)
Teljoy
Teljoy's reply11 May 2020, 10:44
Official
Good day Paul, 

Whilst we are looking for every opportunity to service our customers as we have done for the last 50 years, we are still restricted by level 4 lockdown regulations to deliver new products to our customers. We will continue to search for ways to complete all sales within the law and should anything change we will keep you updated. We apologise for the inconvenience. 

Kind Regards 
The Teljoy Team