JP
Jolanda P
1 reviews | Active since Jan 2011
16 Oct 2024, 10:18
*****
Good day,
We have paid the full amount. But please urgently update as to why we were charged for a tumble dryer pro-rate that was NEVER received.
Please urgently sort this out or we will lay a ***** charge as after numerous requests nobody can or have provided details of who signed for this device or where they Collected it for return but we are having to pay for this.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
16 Oct 2024, 10:36Hello Jolanda
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience caused. We are currently investigating the matter to determine why you were charged a pro-rata amount for a tumble dryer that was never received. Rest assured, we are prioritizing this and will provide you with an update as soon as possible.
We appreciate your patience while we resolve this and will ensure the situation is sorted promptly. We will contact the account holder with feedback.
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience caused. We are currently investigating the matter to determine why you were charged a pro-rata amount for a tumble dryer that was never received. Rest assured, we are prioritizing this and will provide you with an update as soon as possible.
We appreciate your patience while we resolve this and will ensure the situation is sorted promptly. We will contact the account holder with feedback.
Teljoy's reply16 Oct 2024, 10:36
Official
Hello Jolanda
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience caused. We are currently investigating the matter to determine why you were charged a pro-rata amount for a tumble dryer that was never received. Rest assured, we are prioritizing this and will provide you with an update as soon as possible.
We appreciate your patience while we resolve this and will ensure the situation is sorted promptly. We will contact the account holder with feedback.
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience caused. We are currently investigating the matter to determine why you were charged a pro-rata amount for a tumble dryer that was never received. Rest assured, we are prioritizing this and will provide you with an update as soon as possible.
We appreciate your patience while we resolve this and will ensure the situation is sorted promptly. We will contact the account holder with feedback.
JP
Jolanda P's updateReviewer Update
16 Oct 2024, 10:41Awaiting feedback because on e-mails no response to this matter.
JP
Jolanda P's update16 Oct 2024, 10:41
Reviewer Update
Awaiting feedback because on e-mails no response to this matter.
Teljoy's replyOfficial
17 Oct 2024, 13:31Hello Jolanda
We sincerely apologize for the delay in responding to your emails. Please be assured that your matter is being prioritized, and our team will provide feedback as soon as possible. Thank you for your patience and understanding.
We sincerely apologize for the delay in responding to your emails. Please be assured that your matter is being prioritized, and our team will provide feedback as soon as possible. Thank you for your patience and understanding.
Teljoy's reply17 Oct 2024, 13:31
Official
Hello Jolanda
We sincerely apologize for the delay in responding to your emails. Please be assured that your matter is being prioritized, and our team will provide feedback as soon as possible. Thank you for your patience and understanding.
We sincerely apologize for the delay in responding to your emails. Please be assured that your matter is being prioritized, and our team will provide feedback as soon as possible. Thank you for your patience and understanding.