Awful service from Teljoy

I rent to own a TV from Teljoy. In Oct 2021 the TV was ****** from our house. We follwed all procedures required by Teljoy to replace the TV. I even went the extra mile to get additional details from the police station for Teljoy. And still my claim has not been dealt with. I need to phone them the whole time. There is no communication, no assisstance from their side in this already uncomfortable situation. I have now been paying for 3 months for something I don't have. All my payments are uo to date even in lockdown. I will never rent anything again from Teljoy. I am utterly disgusted.