AWFUL - NO TV FOR A MONTH!!!

12th of Jan my Hisense TV was collected as it had a fault and is still under warranty. It was returned UNREPAIRED on the 16th with the promise it will be replaced with the same model. I called Teljoy Customer Care *** and spoke to Kaylin and Marcel who after many promises to keep me updated...DID NOT. I've had to chase this up constantly. It is now the 15th OF FEBRUARY.

WHEN WILL I GET ANSWERS ???