1 reviews | Active since Dec 2010
Avoid Teljoy and their Skyworth fridge/water dispenser
I am writing to formally express my dissatisfaction with the ongoing issues surrounding my recent fridge purchase from Teljoy, which has unfortunately become a frustrating and disappointing experience.
Having enjoyed a positive relationship with Teljoy, including receiving a washing machine after three years of consistent payments, I app**** for both a TV and more recently, a fridge. Regrettably, the fridge process has been nothing short of a nightmare.
Upon receiving the fridge/water dispenser (exactly a week ago), it began leaking within hours, with water pouring out like a hosepipe. Despite my husband's efforts to resolve the issue, I was left with a continuous dribble of water down the front of the fridge. After refilling it, a seal came loose inside the dispenser, causing water to spill once again.
As someone who was initially uncertain about the Skyworth brand, I gave it a chance, but after a week of dealing with this issue without resolution, my confidence in the product has completely eroded. Furthermore, the experience with Skyworth's customer service has been equally troubling. An agent called me yesterday but became frustrated with my poor signal (which is out of my control) and ended the call abruptly, failing to follow up.
Given these circumstances, I am requesting the immediate return of this unit. I have lost faith in continuing with a three-year contract under these conditions. I have asked for a replacement unit, specifically a Defy fridge that is currently on special, but it appears that after-sales service is non-existent.
I am requesting urgent intervention to resolve this matter promptly. Please advise on the next steps to facilitate either a return or exchange.
(Another Skyworth agent called yesterday afternoon to ask if the technician could come and inspect my faulty TV. They cannot even get the appliance right. Further silence since correcting her).
We sincerely apologise for the issues you’ve experienced with your fridge and for any frustration this has caused. We understand how disappointing this must be, especially after your long-standing relationship with us.
We have escalated your concerns to our technical team, and they will be in contact with you shortly to assess the situation and assist with the best possible resolution. Your satisfaction is important to us, and we appreciate your patience while we work to resolve this matter as quickly as possible.
We sincerely apologise for the issues you’ve experienced with your fridge and for any frustration this has caused. We understand how disappointing this must be, especially after your long-standing relationship with us.
We have escalated your concerns to our technical team, and they will be in contact with you shortly to assess the situation and assist with the best possible resolution. Your satisfaction is important to us, and we appreciate your patience while we work to resolve this matter as quickly as possible.
Despite submitting my complaint and report well in advance, I was still billed for the faulty Skyworth fridge. I was informed that the billing has already been processed and that a refund will take up to 10 days after the beginning of the new month. This would mean waiting until mid-March to receive my refund.
I would appreciate clarification on why the invoice was processed for a defective product, despite the prior communication regarding the issue.
Thank you for your attention to this matter. I look forward to your prompt response.
Despite submitting my complaint and report well in advance, I was still billed for the faulty Skyworth fridge. I was informed that the billing has already been processed and that a refund will take up to 10 days after the beginning of the new month. This would mean waiting until mid-March to receive my refund.
I would appreciate clarification on why the invoice was processed for a defective product, despite the prior communication regarding the issue.
Thank you for your attention to this matter. I look forward to your prompt response.
Thank you for reaching out and for your patience while we work to resolve this matter. We sincerely apologize for the billing issue related to your faulty Skyworth fridge and any inconvenience this has caused.
We understand that waiting is frustrating, and we truly appreciate your patience.
Thank you for reaching out and for your patience while we work to resolve this matter. We sincerely apologize for the billing issue related to your faulty Skyworth fridge and any inconvenience this has caused.
We understand that waiting is frustrating, and we truly appreciate your patience.