Appliances

I am paying subscription for 10 or more years for 3 appliances. TV Washing machine Fridge Some time last year my Fridge was giving me problems. The technician advised cannot fix. So I fixed my Fridge privately. It's working fine. On 6th of August my washing machine was making a noise wen spin drying. I phone Telljoy to advised them. They sent a technician which they took my machine away to be fixed. My top lid was cracked but usable. Wen it came back completely cracked an out the back of the machine water is coming out, not sure from where it's coming out. I being told my machine is too old to fix now. So why am I still paying for the policy if the appliances will never get fixed. They advised me I should read my clauses on my documents. But this policy was taken 10 or 12 years ago. So shouldn't they advised me my appliances are too old to be fixed. Very disappointed with the service I got from them and not helpful at all. I did advised them to cancel my policy with them. That's the experience I received from them.

Fridge I ph in and complained my fridge not working. They sent technician could not fix so I got in a private technician and got it fixed. This month on the 6th ph in to advise my Washing machine wen spin drying making a big noise. The technician came took my Washing machine and I had to ph to find out what's happening to it. I kn the lid was cracked but i could still use it, but wen it came back completely cracked out and water leaking from the back or not sure frm where's it's comig out from the machine,being told the Washing machine is too old. So why am I still paying for my fridge and Washing machine which will never be fixed and my tv was never sent for repair. They advised me I should read my clauses on my documents. Who reads the clauses after 10 to 12 years policy. They shd stopped debating my acc appliances are to old nw. But kn only wen u phone in So why