APPALLING ********** SERVICE TELJOY TECHNICAL CREW AND CUSTOMER CARE

I have paid up my Defy dishwasher machine and there's a maintenance contract in place between myself and Teljoy, which I believe Teljoy has materially breached through its failure to properly repair or replace the dishwasher within a reasonable period and in a functional condition. I have demanded specific performance in terms of that agreement, namely the provision of a working dishwasher as contracted for, yet Teljoy has elected not to fulfil its obligations despite numerous follow-ups and opportunities to remedy the situation.

Last week Thursday, I received my dishwasher back in a non-functioning condition, despite assurances from their technical team that it had been repaired. This has now proven to be untrue.

I was initially promised delivery of the unit a week ago. Once again, I had to follow up with their team last week Wednesday regarding the whereabouts of the dishwasher. During that follow-up, I was informed that the repairs had been completed, and I requested that the unit be delivered immediately, as I saw no valid reason for Teljoy to continue keeping it. It is now evident that this information was misleading.

Upon delivery the dishwasher bottom part was loose, it powers on but leaks water from underneath and only produces a humming sound. It doesn't even balance and this was not the case before it went for repairs. It is completely unusable despite the false representation that it had been repaired. As far as I was told it had failed quality testing more than once.

I then formally demanded a replacement unit and not a loan unit because when the dishwasher was collected a month ago, the issue was limited to flooding. It has now deteriorated to the point where it cannot perform its intended function of washing dishes at all. I expected the replacement unit to be delivered the next day on Friday, 29 May 2026 as the loan unit was collected at the time the supposedly repaired dishwasher was delivered.

I have also been attempting to escalate this matter to the technician’s supervisor, as he repeatedly provided the same misleading updates regarding the alleged progress of the repairs. However, the technical customer care agents did not afford me an opportunity to escalate the matter internally within Teljoy. I do not understand why there appears to have been greater effort to protect the technician and his version of events rather than to properly assist and service me as a client.

On 27 May 2026, I requested that the Customer Care Manager contact me, as he had already left the office when I called after 16:00. To date, I have not received the requested call.

Please also note that recordings exist of all calls made to Teljoy, as well as calls received from Teljoy representatives.

I did inform Teljoy that if the replacement unit isn't delivered last week Friday, I'll be reviewing their extremely poor service on HelloPeter.

So here we are today because there hasn't been a response and any positive action. They totally ignored me. So deal with Teljoy at your own risk!!!