Appalling Service Received - Teljoy, KIC & sub contracting technician

I do not know where to start with this complaint. I'm not even at the state of mind, where I want to go through all the other queries/complaints to see if there are more people struggling to get ADEQUETE technicians to attend to a broken/malfunctioning refrigerator. Teljoy is more concerned to find out "your feedback matters" even I put every single option in RED, they are still not bothered. They close a query before the problem is attended to. Background: I bought "renting" a fridge for my sister and I am so embarrassed by the service (lack thereof) we are getting. We are sitting with a now 4 Month young fridge, which at the temperature insisted its supposed to be on, with a hot top and over freezing freezer. the technicians from KIC (not actually - sub contractor) is not fami**** with customer service and has no personality and people skills and spoke in such a derogative manner to my sister that she had to leave the kitchen, very upset. They tell us we should understand that plastic bottles and plastic containers do not get cold. I want to put a hit myself in the face emoji. Fresh vegetable are completely wilted after only being in the fridge for three days. Not to talk about the awful smell (o wait he smelt that atleast, but could not tell where it comes from) (eyes rolling emoji). I explained to them that a couple of years ago, I experienced the same issue, and after many services, the fault came down to a CHIP error, it needed replacing. This said chip, back then, priced at R3000.00. So if they say its not gas, of element or anything else, can it not be the CHIP. When I mentioned the Chip it was completely ignored in every follow up email. The subject always gets changed.

We were recently told that the fridge needs to be completely switched off and defrosted and cleaned. This is a 4month young fridge. This all for the food that is currently kept cold with the freezer to go off. I hope that Teljoy do not close there job card before KIC PROPERLY SERVICES it

As I previously advised Teljoy, I am very well aware of the Consumer Protectors Act, and will resort thereto should the Fridge not be fixed.