Appalling service, completely disorganized

I am appalled at the service I have received from Teljoy.

About two months ago, I app**** for a TV on their website. I was pre-approved and subsequently asked to e-mail through my supporting documents, which I did numerous times. I eventually made contact with Prenesh, who also asked me to send through the supporting documents, despite me having done so four times before his request. I eventually got so frustrated, that I requested the application to be cancelled, which in itself took about a week with me still receiving requests to submit the supporting docs.

This year, I thought I would give them another chance and I app**** for a TV online. I was put in contact with Nonjabulo, who requested that I send through my supporting documents. After numerous back and forth e-mails, I sent through all of my documents and requested that she confirm that all was received in order and that the application was now being processed. This was three days ago, to which I have not yet received any response, however, yesterday and this morning, I received an SMS asking me to submit my supporting documents. This feels like a repeat of the previous application and I find it absolutely ridiculous that your company is so disorganized. I have had a look at other reviews on this site and many other clients are complaining about the exact same issue.

If the service is this bad BEFORE I even have received the product, how poor will the after sales service be? Is this the type of service I can expect from Teljoy going forward?

I am extremely frustrated to say the least and hope this matter can be resolved urgently, failing which, I will take my business elsewhere.