SB
Sherilee-Ann Badenhorst
1 reviews | Active since Feb 2026
07 Feb 2026, 08:32
APPALLING SERV8CE AND STAFF ATTITUDE
What appalling after sales service!!! My fridge was delivered in a damaged condition Immediately reported to teljoy and the delivery company. That was on the 6th January. Its the 7th and I am still waiting for this problem to be sorted. I have spent over R120 on calls that never get answered. When I leave a message, it says the box is full. I have sent emails to every address i can find. Used the whatsapp help and technical service to no avail. The people I have spoken to, dont want to hear complaints. I've even had the ONE call they made put down on me. Technical said they would replace it, then I receive a call they are picking it up because I did not pay pro rata in an attempt to receive assistance. This was the ONLY call I received. I did pay my feb payment, explained to technical, promised replacement as said. No communication in company.. I am at my wits end.
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Replies (3)0
Replies (3)
Teljoy's replyOfficial
07 Feb 2026, 08:45Hello Sherilee-Ann
We sincerely apologise for the distress, frustration, and inconvenience you’ve experienced — this is completely unacceptable and not the level of service Teljoy strives to provide.
We understand how upsetting it is to receive a damaged appliance and then struggle to get assistance, especially after making repeated attempts to contact us.
Please be assured that this matter has been urgently escalated to senior management. A consultant will contact you directly to clarify the payment issue, confirm the status of the replacement, and ensure this is resolved as a priority. We regret the poor communication and the experience you’ve had, and we truly appreciate your patience while we work to put this right.
We sincerely apologise for the distress, frustration, and inconvenience you’ve experienced — this is completely unacceptable and not the level of service Teljoy strives to provide.
We understand how upsetting it is to receive a damaged appliance and then struggle to get assistance, especially after making repeated attempts to contact us.
Please be assured that this matter has been urgently escalated to senior management. A consultant will contact you directly to clarify the payment issue, confirm the status of the replacement, and ensure this is resolved as a priority. We regret the poor communication and the experience you’ve had, and we truly appreciate your patience while we work to put this right.
Teljoy's reply07 Feb 2026, 08:45
Official
Hello Sherilee-Ann
We sincerely apologise for the distress, frustration, and inconvenience you’ve experienced — this is completely unacceptable and not the level of service Teljoy strives to provide.
We understand how upsetting it is to receive a damaged appliance and then struggle to get assistance, especially after making repeated attempts to contact us.
Please be assured that this matter has been urgently escalated to senior management. A consultant will contact you directly to clarify the payment issue, confirm the status of the replacement, and ensure this is resolved as a priority. We regret the poor communication and the experience you’ve had, and we truly appreciate your patience while we work to put this right.
We sincerely apologise for the distress, frustration, and inconvenience you’ve experienced — this is completely unacceptable and not the level of service Teljoy strives to provide.
We understand how upsetting it is to receive a damaged appliance and then struggle to get assistance, especially after making repeated attempts to contact us.
Please be assured that this matter has been urgently escalated to senior management. A consultant will contact you directly to clarify the payment issue, confirm the status of the replacement, and ensure this is resolved as a priority. We regret the poor communication and the experience you’ve had, and we truly appreciate your patience while we work to put this right.
SB
Sherilee-Ann Badenhorst's updateReviewer Update
16 Feb 2026, 16:12Nice reply, but My matter has still not been attended to. You said "urgently escalated" could you please explain that to me. You rep**** on the 7th, it's now the 16th.
Have to be honest guys, they deliver and take money quickly enough, after sales service is non existent.
Have to be honest guys, they deliver and take money quickly enough, after sales service is non existent.
SB
Sherilee-Ann Badenhorst's update16 Feb 2026, 16:12
Reviewer Update
Nice reply, but My matter has still not been attended to. You said "urgently escalated" could you please explain that to me. You rep**** on the 7th, it's now the 16th.
Have to be honest guys, they deliver and take money quickly enough, after sales service is non existent.
Have to be honest guys, they deliver and take money quickly enough, after sales service is non existent.
Teljoy's replyOfficial
16 Feb 2026, 16:32Hello Sherilee-Ann
Thank you for your honest feedback — we truly understand your frustration. When we say your matter was “urgently escalated,” it means your query was forwarded to senior management / the relevant department for priority attention and resolution. However, this does not mean it is resolved immediately, as it may require investigation and internal feedback before we can provide a final response.That being said, we completely understand your concern regarding the delay from the 7th to the 16th. That is not the level of service we aim to provide, especially when it comes to after-sales support. Your experience is important to us, and we sincerely apologize if you feel unheard. We are committed to resolving this for you as soon as possible.
Thank you for your honest feedback — we truly understand your frustration. When we say your matter was “urgently escalated,” it means your query was forwarded to senior management / the relevant department for priority attention and resolution. However, this does not mean it is resolved immediately, as it may require investigation and internal feedback before we can provide a final response.That being said, we completely understand your concern regarding the delay from the 7th to the 16th. That is not the level of service we aim to provide, especially when it comes to after-sales support. Your experience is important to us, and we sincerely apologize if you feel unheard. We are committed to resolving this for you as soon as possible.
Teljoy's reply16 Feb 2026, 16:32
Official
Hello Sherilee-Ann
Thank you for your honest feedback — we truly understand your frustration. When we say your matter was “urgently escalated,” it means your query was forwarded to senior management / the relevant department for priority attention and resolution. However, this does not mean it is resolved immediately, as it may require investigation and internal feedback before we can provide a final response.That being said, we completely understand your concern regarding the delay from the 7th to the 16th. That is not the level of service we aim to provide, especially when it comes to after-sales support. Your experience is important to us, and we sincerely apologize if you feel unheard. We are committed to resolving this for you as soon as possible.
Thank you for your honest feedback — we truly understand your frustration. When we say your matter was “urgently escalated,” it means your query was forwarded to senior management / the relevant department for priority attention and resolution. However, this does not mean it is resolved immediately, as it may require investigation and internal feedback before we can provide a final response.That being said, we completely understand your concern regarding the delay from the 7th to the 16th. That is not the level of service we aim to provide, especially when it comes to after-sales support. Your experience is important to us, and we sincerely apologize if you feel unheard. We are committed to resolving this for you as soon as possible.