JB
Janalke B
1 reviews | Active since Apr 2023
06 Sept 2024, 18:35
Appalling after sales service
I'm absolutely appalled by your after sales service. I logged a faulty unit to be repaired on Monday evening. It is now Friday evening, and I'm still waiting. I had to log the fault again on Tuesday to which I received a reply on Wednesday. After no reply when I provided my address, I again followed up with your agent, then only was the called logged with Defy on Thursday morning. Then, nothing. Do you know how hard it is without a washing machine for 5 days? Probably the weekend too. I wonder if your credit department would be this slack if I miss a payment. Most probably not. I really expected more from a reputable business like yourselves.
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Teljoy's replyOfficial
07 Sept 2024, 08:05Hello Janalke
We sincerely apologize for the inconvenience and frustration you have experienced with your faulty washing machine, and we deeply regret the delays in addressing your service request.
Your concerns are valid, and we acknowledge that our response time has not met your expectations or our own standards. We understand how disruptive it is to be without a washing machine for an extended period, and we fully appreciate the urgency of this situation.
We have escalated this case with our technical and service departments to prioritize the repair of your unit. You will receive an update on the technician’s visit.
We sincerely apologize for the inconvenience and frustration you have experienced with your faulty washing machine, and we deeply regret the delays in addressing your service request.
Your concerns are valid, and we acknowledge that our response time has not met your expectations or our own standards. We understand how disruptive it is to be without a washing machine for an extended period, and we fully appreciate the urgency of this situation.
We have escalated this case with our technical and service departments to prioritize the repair of your unit. You will receive an update on the technician’s visit.
Teljoy's reply07 Sept 2024, 08:05
Official
Hello Janalke
We sincerely apologize for the inconvenience and frustration you have experienced with your faulty washing machine, and we deeply regret the delays in addressing your service request.
Your concerns are valid, and we acknowledge that our response time has not met your expectations or our own standards. We understand how disruptive it is to be without a washing machine for an extended period, and we fully appreciate the urgency of this situation.
We have escalated this case with our technical and service departments to prioritize the repair of your unit. You will receive an update on the technician’s visit.
We sincerely apologize for the inconvenience and frustration you have experienced with your faulty washing machine, and we deeply regret the delays in addressing your service request.
Your concerns are valid, and we acknowledge that our response time has not met your expectations or our own standards. We understand how disruptive it is to be without a washing machine for an extended period, and we fully appreciate the urgency of this situation.
We have escalated this case with our technical and service departments to prioritize the repair of your unit. You will receive an update on the technician’s visit.