Appalled is an understatement of I am feeling right now

I have never felt so belittled and mistreated by a company before, I know that I paid my premium for April but still have outstanding arrears with Teljoy that haven’t been paid as arranged due to unforeseen circumstances.

There’s a lady by the name Berenice Saya Recoveries who doesn’t know how to communicate with her clients, I am not too sure if that’s how the company treats their customers. Firstly on WhatsApp she’d just send a message without even greeting, or if I ask her something she’d just read the communication and reply whenever she feels like it even if it is a day or two later.

I arranged for the Apple Watch to be collected on Saturday but unfortunately we had a power outage on Friday night and had to leave my place, I communicated this with Malcolm and he said in his words “ Hi, morning,Thank you, I am OK.Unfortunately I won't be able to make it today, can we perhaps make it Monday then u will let me know your availability.. If that is ok” I then rep**** to say I will be available on Wednesday. Over the weekend I travelled to Limpopo and will be making my way home at 11AM so I then decided to notify Malcolm that he can come at around 4pm today I will be home.

That’s when I received a message from Berenice via WhatsApp asking me to confirm the collection time, I gladly send her the screenshot. She then gives me a call speaking so rudely to say “Malcolm cannot come all the way from Pretoria to Roodepoort at 4PM, they have been struggling to find me since Saturday. If I don’t give them the watch she will send people to my workplace” Mind you I’ve been communicating with both her and Malcolm.

I am sure calls are being recorded, kindly listen to the recording for today 19/04/2023 and please let me know if that’s the correct manner at which a person should communicate with a client.

After speaking to Berenice I then receive a text from Malcolm “ Morning, I am, thanks for asking.I hope that this will be now finalized, as my manager has been informed from Saya recoveries of collecting the watch, and I did notify her of your sms and she said If I dnt have it by close of business Teljoy will go ahead and list you for not honoring the payment. Please let me know the address and exactly time so I avail myself by then..Thanking you Malcolm” I am really confused of things really work, if I knew this is the treatment I’d get from Teljoy I wouldn’t have taken the watch at the first place