Anti-joy

Had a repair completed (which on its own was a hassle to get done but I accept it was the holiday period). Device came back eventually and within an hour the same day displayed they same issue meaning an unsuccessful repair... I contacted teljoy immediately, spoke to Gift who advised a replacement would be issued and he would email me later that day, a week goes by and I receive zero updates...I call back and speak to gift once again, he apologises for not getting back to me advising they are awaiting stock, I explain that I have patience but require to be kept informed even if it is weekly updates...2 weeks pass and again I hear nothing, I call back yet again, speak to Theresa this time explaining that I'd like to make a complaint. I'm told it would be escalated to the manager and I would be contacted later that day. Once again I do not hear back...I called last Thursday and immediately asked to speak to the manager, I believe Rheta was the name, she advises a replacement would be issued and delivered Monday, I call Monday and speak to the useless Gift once again who tells me he will sms the tracking details of the delivery, I ask him to do so whilst I am on the line as I've had a poor experience with him (the line mysteriously drops) no callback? An hour later I receive an sms with a survey for the original repair? Later he then send another sms stating delivery today, we'll see....all the while paying nearly 2 months for a device I cannot use and to top it off getting a notification advising of a price increase.....Been with Teljoy going on 6 years now aside from not getting the promised promotional beach towel a few years back service has been really good. This experience has left a horribly sour taste in my mouth, Teljoy and the "Gift" that does not keep on giving