CF
Candice F
1 reviews | Active since May 2015
21 Apr 2026, 15:05
Annoyed with the smses and emails
I get smses and emails about my account not being paid every month but its reflecting on my bank statement that it was being debited. What is going on??? This is very unprofessional. What do I have the debit order for? so that Teljoy will not remind me to pay, isnt it? Just stop it!!!
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Teljoy's replyOfficial
21 Apr 2026, 15:23Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the payment reminder messages you’ve been receiving. Once we receive this, we will investigate your account, ensure all payments are correctly allocated, and take the necessary steps to stop any incorrect reminders going forward. Our collection manager will contact you
We sincerely apologize for the frustration and inconvenience caused by the payment reminder messages you’ve been receiving. Once we receive this, we will investigate your account, ensure all payments are correctly allocated, and take the necessary steps to stop any incorrect reminders going forward. Our collection manager will contact you
Teljoy's reply21 Apr 2026, 15:23
Official
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the payment reminder messages you’ve been receiving. Once we receive this, we will investigate your account, ensure all payments are correctly allocated, and take the necessary steps to stop any incorrect reminders going forward. Our collection manager will contact you
We sincerely apologize for the frustration and inconvenience caused by the payment reminder messages you’ve been receiving. Once we receive this, we will investigate your account, ensure all payments are correctly allocated, and take the necessary steps to stop any incorrect reminders going forward. Our collection manager will contact you