JC
Jazmin C
1 reviews | Active since Oct 2024
09 Oct 2024, 15:06
Annoyed
I called Teljoy , and the automated system informed me that their operating hours are between 8 AM and 5 PM. However, despite calling within these hours at 2:57 PM, I was informed they were closed. I am very unhappy about this situation, especially since they have incorrectly deducted R260 from my account, when the amount should have been R239. I am unable to reach anyone to resolve this issue.
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Replies (2)
Teljoy's replyOfficial
09 Oct 2024, 15:29Good day Jazmin,
We apologize for the inconvenience caused. We were closed until 15:30 today you are more then welcome to contact at that time.
We apologize for the inconvenience caused. We were closed until 15:30 today you are more then welcome to contact at that time.
Teljoy's reply09 Oct 2024, 15:29
Official
Good day Jazmin,
We apologize for the inconvenience caused. We were closed until 15:30 today you are more then welcome to contact at that time.
We apologize for the inconvenience caused. We were closed until 15:30 today you are more then welcome to contact at that time.
JC
Jazmin C's updateReviewer Update
04 Apr 2025, 14:52Good afternoon,
I am writing to express my continued frustration and disappointment with the service I’ve received from Teljoy.
Despite being assured that the R620 deduction would be amended and that the rewards voucher— which I never opted into— would be removed, I am still being charged this amount. I was told via WhatsApp that this issue had not even been logged on your system, which is unacceptable.
To make matters worse, I have now received an SMS informing me of yet another increase due to VAT changes. This is extremely frustrating and feels like a complete disregard for your customers’ concerns.
I am formally requesting a refund for the overcharges from October onwards, as I was promised that the amount would be corrected. I expect a prompt resolution to the matter.
Thanks
I am writing to express my continued frustration and disappointment with the service I’ve received from Teljoy.
Despite being assured that the R620 deduction would be amended and that the rewards voucher— which I never opted into— would be removed, I am still being charged this amount. I was told via WhatsApp that this issue had not even been logged on your system, which is unacceptable.
To make matters worse, I have now received an SMS informing me of yet another increase due to VAT changes. This is extremely frustrating and feels like a complete disregard for your customers’ concerns.
I am formally requesting a refund for the overcharges from October onwards, as I was promised that the amount would be corrected. I expect a prompt resolution to the matter.
Thanks
JC
Jazmin C's update04 Apr 2025, 14:52
Reviewer Update
Good afternoon,
I am writing to express my continued frustration and disappointment with the service I’ve received from Teljoy.
Despite being assured that the R620 deduction would be amended and that the rewards voucher— which I never opted into— would be removed, I am still being charged this amount. I was told via WhatsApp that this issue had not even been logged on your system, which is unacceptable.
To make matters worse, I have now received an SMS informing me of yet another increase due to VAT changes. This is extremely frustrating and feels like a complete disregard for your customers’ concerns.
I am formally requesting a refund for the overcharges from October onwards, as I was promised that the amount would be corrected. I expect a prompt resolution to the matter.
Thanks
I am writing to express my continued frustration and disappointment with the service I’ve received from Teljoy.
Despite being assured that the R620 deduction would be amended and that the rewards voucher— which I never opted into— would be removed, I am still being charged this amount. I was told via WhatsApp that this issue had not even been logged on your system, which is unacceptable.
To make matters worse, I have now received an SMS informing me of yet another increase due to VAT changes. This is extremely frustrating and feels like a complete disregard for your customers’ concerns.
I am formally requesting a refund for the overcharges from October onwards, as I was promised that the amount would be corrected. I expect a prompt resolution to the matter.
Thanks